Outcomes illustrate impact of tone, content of responses to complaints

The content and tone of how health professionals respond to any complaint or investigation into their conduct can affect the disposition of the regulator, says Lonny Rosen.

“Separate and apart from whatever conduct leads to a complaint or an investigation, the manner in which a physician or other health professional responds to the complaint or investigation can significantly impact the outcome,” he tells Advocate Daily.

Rosen says the importance of the response is underscored by a series of recent dispositions ordered by the Inquiries, Complaints and Reports Committee (ICRC) of the College of Physicians and Surgeons of Ontario (CPSO) after it investigated several complaints of cyberbullying by doctors.

So far, CPSO has sanctioned six physicians for attacking other doctors online, says the Toronto StarThree others face disciplinary hearings into alleged “professional misconduct” and investigations into another two are continuing, says the article.

Read the full article

Posted in:

Back to Top