Record Keeping and Requests for Records

What Professional and Administrative Staff Need to Know

Staff of health care agencies and institutions face daily challenges with respect to the management of the personal health information records they maintain, as they negotiate the obligations created by professional standards and guidelines, health care and privacy legislation, and internal policies and procedures. Clinical and administrative staff, particularly those responsible for records management, can all benefit from training on record keeping and requests for records, including:

  • The legal framework for record-keeping
  • Standards and models of record-keeping
  • Legal implications of poor record-keeping
  • Privacy and confidentiality of health care records
  • How to handle requests for records
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